The CQL workgroup set very ambitious goals designed to improve processes and services for people enrolled in Kalix programs. Every team member has been actively working on one of more sub-groups on each of the initiatives (using the discovery process in planning meetings, goal training and monitoring, POM training and monitoring, staff training initiatives, etc.), meeting regularly to report on progress and implementation. Each initiative is already having an impact, and will continue to strengthen our performance as an agency. Thanks to each team member for committing your time and energy to this project!